Problem
When platforms own the relationship, restaurants lose
Third-party delivery limits visibility, margins, and long-term customer value.
High commission fees
Marketplaces take a large cut of every order, putting pressure on restaurant margins.
No Customer Ownership
Customer data belongs to the platform, limiting direct relationships.
Weakened brand identity
Your restaurant blends in on third-party apps, making repeat orders harder.
Solution
A platform designed for independence
Take ownership of online ordering, customer relationships, and long-term growth.
How it Works
Getting started with Carpia
A straightforward setup that fits into your existing restaurant operations.
Setup
We set up your branded ordering, menu, and delivery configured under your brand — ready to go.
Launch
Share your branded web ordering link with customers, payments and delivery fully connected. Start accepting direct orders.
Grow
Build loyalty, promotions, and insights help you grow direct sales. Keep more revenue with every direct order.
Growth tools
Tools to turn first-time orders into regulars
Engage customers, encourage repeat visits, and drive more direct orders with built-in loyalty, promotions, and QR ordering.
Loyalty Program
Turn guests into regulars
Build stronger customer relationships with a flexible loyalty program designed to encourage repeat visits, increase lifetime value, and grow sustainable revenue.
Adaptive rewards
Choose points or stamps to match your restaurant’s concept and customer behavior.
Seamless experience
Loyalty integrates smoothly into your branded app and website with an intuitive, modern interface.
Built for repeat visits
Reward every order, visit, and milestone to keep customers engaged and coming back.
Ongoing motivation
Customers always see their next goal, encouraging higher spend and continued participation.
Discounts & Promotions
Drive sales with smart offers
Run flexible promotions that help you fill slow periods, increase order value, and drive consistent revenue, all without relying on third-party platforms.
Target quiet hours
Launch time-based or location-based discounts to turn slow moments into busy hours.
Flexible promotion types
Create percentage discounts, fixed-value offers, promo codes, or seasonal campaigns to match your brand.
Effortless redemption
Promotions apply automatically at checkout, with no extra steps for staff or customers.
Amplified by marketing
Boost reach with push notifications, email, SMS, and AI-driven recommendations.
QR Code Ordering
Let guests order at their own pace
Give customers a faster, more convenient dining experience with QR code ordering that reduces wait times, eases staff workload, and increases order value.
Instant self-service
Guests scan a QR code to browse the menu, order, and pay — without waiting for staff.
Smoother table service
Reduce delays and miscommunication while your team focuses on hospitality.
Built for upsells
Customers easily add extras and see suggestions, increasing average order value.
Personalized experience
Returning guests can see tailored highlights, loyalty rewards, and quick reordering options.
Case Studies
How multi-site restaurant brands succeed with Carpia
Learn how restaurants use Carpia to drive direct orders and improve margins.
Hong Kong Street Food · QSR
Date
Ding Ding: Turning marketplace demand into loyalty-led growth
Insights
Insights that shape restaurants growth
Learn how restaurants use Carpia to drive direct orders and improve margins.
Pricing
Pricing that works for restaurants
Clear, predictable plans with no marketplace-style commissions.
Carpia vs Deliveroo and Uber Eats: True Cost Comparison
This comparison reflects realistic negotiated commission rates for multi-site restaurant groups. Larger operators typically secure lower rates through volume agreements, but even at negotiated rates the Carpia model delivers a material margin improvement.
Bottom line: On a typical month of 200 direct orders at a £25 average basket, even at a negotiated aggregator commission of 25% that is £1,250 in commission costs before any marketing or discount spend. With Carpia the equivalent monthly cost is £79 subscription plus £370 in integration fees. Delivery costs are partially offset by the customer delivery fee and a small delivery menu price uplift, which is standard practice across the industry. The margin difference is material and compounds across every location.
Carpia savings calculator
See how much your group could save by moving orders to a direct channel
FAQ
What is a restaurant online ordering system?
It’s a digital platform, usually a website or app, that lets your customers place food orders online. It also allows you to manage and fulfill those orders, helping you grow revenue and serve customers more efficiently.
Can I get a demo of the platform before signing up?
Can I use my own branding?
How does delivery work through Carpia direct ordering?
Do restaurant customers need to download an app to place a direct order?
How does the Carpia loyalty programme work during setup?
Can Carpia manage multiple restaurant locations from one account?
What support does Carpia provide during and after setup?
Are there any long-term contracts or setup commitments for restaurant groups?
Take back control of your online orders
See how Carpia helps multi-site restaurant brands own customer relationships and grow direct orders.
