Question 1

What do I need to get started with Carpia?

Accepted Answer

To get started you need your menu, basic restaurant details, and your existing delivery platform login if applicable. Carpia handles the full technical setup including platform configuration, menu build, and branded direct ordering site. No technical expertise is required from your team. Our onboarding team manages the entire process from signup through to go-live across all your UK restaurant locations.

Question 2

How long does it take to set up Carpia across my restaurant locations?

Accepted Answer

The average onboarding and go-live time for Carpia is around 6 weeks from signup. This covers platform configuration, menu setup, branded ordering site build, and go-live testing across all your locations. Timelines may vary depending on the number of locations and menu complexity. Our team manages the full process so your restaurant operations are not disrupted during setup.

Question 3

Can I set up Carpia alongside my existing Uber Eats and Deliveroo accounts?

Accepted Answer

Yes. Carpia is designed to run alongside your existing aggregator accounts, not replace them. You keep using Uber Eats and Deliveroo for customer discovery while Carpia converts those customers into direct repeat orders on your own branded channel. There is no conflict between running Carpia and your existing aggregator presence. Most multi-site restaurant groups run both simultaneously across all UK locations.

Question 4

How does delivery work through Carpia direct ordering?

Accepted Answer

Carpia uses Uber Direct for delivery fulfilment, the same driver network that powers Uber Eats and Deliveroo. Customers order through your branded direct ordering site and an Uber Direct courier picks up and delivers the order with full live tracking. The customer experience is identical to ordering through a marketplace. The only difference is the restaurant keeps significantly more margin on every direct order with no marketplace commission charged.

Question 5

Do restaurant customers need to download an app to place a direct order?

Accepted Answer

No app download is required for customers to place direct orders. Carpia provides a branded web ordering experience that works on any device instantly. However Carpia also includes a fully branded restaurant app for restaurant groups who want a dedicated mobile ordering experience under their own brand. Both the web ordering channel and the branded app are available as part of your Carpia direct ordering setup.

Question 6

How does the Carpia loyalty programme work during setup?

Accepted Answer

The Carpia loyalty programme is built into every plan at no extra cost and is configured during your onboarding. You choose how to reward your customers either through digital stamps collected directly on the customer profile which build toward a reward, or digital points accumulated on the customer profile and redeemable against the order value once a set level is reached. The programme launches alongside your direct ordering channel with no separate setup fee required.

Question 7

Can Carpia manage multiple restaurant locations from one account?

Accepted Answer

Yes. Carpia is built specifically for multi-site restaurant brands operating across the UK and manages all your locations under one centralised platform. You can configure menus, loyalty settings, and promotional offers at group level or adjust them individually per location. The Foundation plan covers 2 to 9 locations and the Scale plan covers groups with 10 or more locations at custom pricing with lower per-location rates as you grow.

Question 8

What support does Carpia provide during and after setup?

Accepted Answer

Carpia manages the full technical setup process so your team does not need to handle any configuration. After go-live you have access to ongoing relationship management, operational performance support, and helpdesk coordination throughout your time with Carpia. All technical platform queries are handled directly through our technology partner. Carpia remains your primary commercial point of contact for the duration of your subscription.

Question 9

Are there any long-term contracts or setup commitments for restaurant groups?

Accepted Answer

No long-term contracts. The one-off setup fee of £195 per location covers your full onboarding, platform configuration, and go-live support and is non-refundable. After that you pay a straightforward monthly subscription of £79 per location with no tie-in period and no food commission at any order value. You can cancel with 30 days written notice at any time.

Question 10

How do multi-site restaurant groups encourage customers to order directly through Carpia?

Accepted Answer

The most effective approach is to make direct ordering visible at every customer touchpoint. Use branded QR codes on your delivery packaging so customers can scan and order direct on their next visit. Promote your direct ordering channel consistently across your social media platforms. Train your front of house and delivery staff to communicate that customers get the best value when they order directly from your brand. Carpia provides full guidance on the most effective direct order conversion strategies during onboarding.

How Carpia helps restaurants grow direct orders

Step 1: Get started

Step 2: Go live

Step 3: Grow direct sales

Step 1: Get started

Step 2: Go live

Step 3: Grow direct sales

Step 1: Get started

Step 2: Go live

Step 3: Grow direct sales

A platform designed for independence

Branded Ordering

Full Analytics

Customer Retention

Flexible Delivery

Questions about getting started

Questions about getting started

Ready to own your orders?