DATA FLOW DIAGRAM
Customer
|
| places order / submits details
v
Technology Partner (Ordering Platform)
| (primary data collection & payment processing)
|
| shares limited operational data
v
Carpia (Commercial & Support Layer)
| - onboarding
| - account support
| - performance insights
|
| coordinates with
v
Delivery Partners (e.g. Uber Direct, local fleets)
Restaurant
^
| receives orders, prepares food, handles customer service
Key Clarifications
The technology partner is the primary platform handling ordering and payments.
Carpia does not store payment card data.
Carpia access to customer data is limited to what is necessary for support and optimisation.
Delivery partners process delivery data under their own terms.
Restaurants remain responsible as data controllers for their customer relationships.
